Anonymous retail sales associates in New York City reveal the tricks they use to get into your wallet. Shoppers beware.
Michael Kors
"Ask lifestyle questions. If they live in a certain neighborhood, they might have certain tastes — asking price points and trying to give them more for their money like a cheaper bag plus a wallet instead of a more expensive bag. If they are wondering about other options, make sure to know the competition. Tell them J.Crew only has this, and Kate Spade doesn't have this... That kind of thing. Always add things on, like bag cleaner. If your goal is $1,000 and someone has $900, then that bag cleaner is going to put you over the goal."
Via: Neilson Barnard / Getty Images
Armani Exchange
"Relate to the customer. If it's raining, talk about that. If they're drinking something, talk about that. If something looks bad, it's hard to lie and say that it doesn't, so just be honest."
Via: Bloomberg / Getty Images
Aveda
"We learned a lot about body language in training, how it's really important. We try and determine stress level of the individual, suggest products that fit their lifestyle needs. One thing we always say for a certain product is, 'It's circulation in a bottle.'"
Via: Bloomberg / Getty Images
DKNY
"[I use] Honesty. Figuring out the person's body type, what might look best on them. Really telling the truth, because if I let someone out of the door looking like a dum-dum and they get home and realize they look like shit, then I'll be eating the return. Using little lines to make them feel [welcome], like, 'This fitting room is bigger than my apartment!' Once I told a customer that maybe the color wasn't right for her and the customer said, 'Oh no, it is.'"
Via: juice.com.sg
